ITAssurance CEO, Bill Campbell joins CMMC Professionals Network (CPN) Board of Directors.
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ITAssurance CEO, Bill Campbell joins CMMC Professionals Network (CPN) Board of Directors.
Get expert-managed voice services that keep your business connected, secure, and scalable. Managed Voice Support for SMBs Running Avaya IP Office.
Ensure the continuity, performance, and future-readiness of your business communications. VoiceAssurance provides comprehensive managed services for Avaya IP Office systems—helping SMBs simplify voice management, reduce costs, and transition to modern communication environments with confidence.
VoiceAssurance is a fully managed service offering built specifically for small and mid-sized businesses using Avaya IP Office phone systems. Our solution is designed to take over the daily operational management, troubleshooting, and strategic planning of your voice environment.
Whether you’re operating a legacy on-premises system or preparing for a hybrid or cloud migration, VoiceAssurance helps you stay ahead with:
This service fills the critical gap between complex voice infrastructure and internal IT bandwidth, enabling your business to operate more efficiently and securely.
VoiceAssurance is ideal for organizations facing any of the following challenges:
We commonly support clients in industries such as legal, healthcare, logistics, professional services, and education—where communication reliability and regulatory alignment are essential.
The below features are designed to reduce complexity and risk for SMBs while improving the reliability and scalability of their voice systems. VoiceAssurance helps organizations move from reactive support to a proactive voice strategy that aligns with business goals.
| Feature | Description | Business Value |
|---|---|---|
|
24/7 System Monitoring |
Continuous health checks, alerts, and performance diagnostics |
Prevent outages, resolve issues before they impact users |
|
Certified Avaya IP Office Support |
Troubleshooting, upgrades, and configuration handled by certified professionals |
Minimize downtime and reduce reliance on third-party vendors |
|
Cloud & Hybrid Readiness |
Planning, assessments, and support for cloud migrations |
Enables strategic transition without disruption |
|
Telecom Cost Optimization |
Review and adjustment of telecom services and contracts |
Reduce expenses, eliminate unused resources |
|
Security & Compliance Alignment |
SIP security, call encryption, and regulatory controls |
Ensure data protection and meet HIPAA, NIST, or industry standards |
|
Vendor Management |
Coordination with your carriers and ISPs |
One point of contact, reduced administrative overhead |
VoiceAssurance is not just break/fix support—it’s a fully managed environment designed to meet the complete needs of your Avaya IP Office infrastructure. Our full-stack service model removes the need for internal telecom management, saving SMBs time and cost. Every inclusion is tailored to maximize uptime, security, and operational efficiency.
| Service Component | Included | Details |
|---|---|---|
|
System Configuration & Maintenance |
Yes |
User provisioning, call routing, and feature updates |
|
Software Version Management |
Yes |
Patch management, version upgrades, end-of-life guidance |
|
Help Desk & Remote Troubleshooting |
Yes |
Access to voice engineers via phone/email support |
|
Hardware Lifecycle Planning |
Yes |
Assessments and guidance for equipment replacement |
|
VoIP QoS Monitoring |
Yes |
Quality-of-service testing and network optimization |
|
SIP Trunk Management |
Yes |
SIP setup, troubleshooting, and vendor escalation |
|
Security Monitoring |
Yes |
Intrusion detection, encryption, and SIP vulnerability mitigation |
|
Monthly Reporting & Recommendations |
Yes |
Performance dashboards and executive-level insights |
|
Carrier & ISP Coordination |
Yes |
We manage vendor communication and service escalations |
|
Cloud Migration Consultation |
Yes |
Assess readiness and build a custom transition plan |
VoiceAssurance produces measurable outcomes for SMBs who need reliable and forward-thinking voice services. Below are examples of the typical impact:
Clients reduce voice-related expenses by an average of 30–40% within the first 12 months.
99.99% availability is achieved through real-time monitoring and proactive resolution.
Most support tickets are resolved within 4 business hours.
Voice environments aligned to HIPAA, NIST, and PCI-DSS standards.
Clients ready for VoIP/cloud migration in 60–90 days with expert planning.
These outcomes reflect VoiceAssurance’s ability to act as both a technology and business enabler.
Client Profile:
40-user legal services firm
Challenge:
On-premises Avaya system with limited support, recurring outages, and increasing maintenance costs
| Our Differentiators | Your Advantage |
|---|---|
|
20+ Years Supporting Avaya Systems |
Experienced hands managing both legacy and modern environments |
|
Certified Voice Engineers on Staff |
Fast, expert resolution with minimal business disruption |
|
Flexible Billing & Engagement Models |
Month-to-month or annual plans with predictable pricing |
|
Cloud Migration Expertise |
Plan your next move with proven voice modernization frameworks |
|
Focus on Security & Compliance |
Avoid costly breaches and remain audit-ready |
|
Single Point of Contact for Voice |
One provider managing all aspects of your voice environment |
We offer more than maintenance—we provide long-term voice strategy and performance optimization. You don’t just get support; you get a trusted technology partner focused on growth, efficiency, and security.
Yes. We support a wide range of legacy and current versions and provide guidance on lifecycle management and system upgrades.
VoiceAssurance includes cloud readiness assessments and phased migration plans to help you modernize at your own pace.
Yes. We work with your existing carrier, or we can recommend and manage new telecom partners for better performance and cost.
Standard onboarding takes 7–10 business days, depending on system complexity and documentation availability.
VoiceAssurance gives SMBs the expert support, system visibility, and strategic guidance needed to maximize performance and plan for the future. Whether you’re maintaining a stable system or preparing to modernize, we’ve got you covered.
From daily support to long-term strategy, we act as your voice communications partner — helping you eliminate downtime, reduce costs, and plan for the future.