ITAssurance CEO, Bill Campbell joins CMMC Professionals Network (CPN) Board of Directors.
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ITAssurance CEO, Bill Campbell joins CMMC Professionals Network (CPN) Board of Directors.
Unified Communications. Fully Managed for Your Business.
Avaya Cloud Office (ACO) is a scalable cloud-based communication platform that combines voice calling, video conferencing, team messaging, fax, and app integrations into one seamless solution. While the platform itself is robust and flexible, most small to mid-sized businesses need guidance to implement it correctly, avoid downtime, and ensure long-term success.
We offer managed Avaya Cloud Office services that eliminate the burden of setup, configuration, and ongoing maintenance—empowering your business with enterprise-grade communication tools and dedicated support tailored to your operational needs.
Avaya Cloud Office is a Unified Communications as a Service (UCaaS) platform developed in partnership with RingCentral. It offers cloud-based VoIP functionality alongside messaging, conferencing, mobile accessibility, and deep integrations with business tools.
Core features of ACO include:
Use Case Examples:
Avaya Cloud Office is a platform that works best when properly implemented and monitored—especially for organizations without in-house telecom or IT specialists.
VoiceAssurance provides turnkey management for Avaya Cloud Office so your organization can unlock the full potential of cloud communications without getting bogged down in the technical details.
Our Services Include:
| Service Component | Details |
|---|---|
|
Onboarding & Deployment |
Initial discovery, implementation planning, and guided roll-out of the ACO platform customized to your needs |
|
Number Porting |
Hassle-free transfer of existing business numbers to ACO with no disruption |
|
System Configuration |
Setup of call routing, voicemail, auto-attendants, ring groups, and user permissions |
|
Device Provisioning |
Installation and support of desk phones, softphones, and mobile apps |
|
Ongoing Support & Maintenance |
24/7 U.S.-based support, system monitoring, and proactive issue resolution |
|
Integration Assistance |
Configuration and support for third-party integrations (Microsoft Teams, Salesforce, etc.) |
|
Training |
Live or recorded end-user and admin training tailored to your business workflow |
|
Performance Optimization |
Regular audits to enhance call quality, reporting, and security settings |
VoiceAssurance ensures that your ACO deployment is handled professionally from start to finish, with dedicated support resources available throughout the life of the service. Our goal is to reduce your internal IT burden while increasing your business’s communication capabilities.
| Benefit Area | VoiceAssurance Advantage |
|---|---|
|
Fast, Expert Deployment |
Accelerated onboarding with minimal disruption to your team |
|
Custom Call Workflows |
Design and execution of routing logic to support departments, locations, and business hours |
|
Ongoing Optimization |
Regular reviews to identify improvements in system usage and call efficiency |
|
Guaranteed Reliability |
SLA-backed uptime of 99.999% with real-time monitoring and alerts |
|
Cost Savings |
Reduction in PBX infrastructure, on-premise support, and telecom contracts |
|
User Experience |
Simplified interfaces with staff training to maximize adoption and ROI |
|
Security & Compliance |
Secure configurations aligned with HIPAA, CMMC, and industry best practices |
By combining the flexibility of Avaya Cloud Office with the hands-on expertise of VoiceAssurance, your business benefits from a purpose-built solution that’s designed for performance, resilience, and growth.
This comparison highlights the added value VoiceAssurance brings to businesses versus subscribing to ACO directly through Avaya.
| Capability | VoiceAssurance (Managed) | Avaya Direct (Self-Service) |
|---|---|---|
|
Expert-Led Onboarding |
Yes – Full implementation services |
No – Self-service setup |
|
Phone Number Porting |
White-glove support |
Customer-handled |
|
Call Flow Design & Setup |
Customized & done-for-you |
Must be configured manually |
|
24/7 Technical Support |
U.S.-based, included |
Limited or additional cost |
|
User & Admin Training |
Tailored sessions provided |
None or limited documentation |
|
Integration Configuration |
Guided setup |
Self-integrated |
|
Ongoing Optimization |
Quarterly audits & updates |
Not included |
Organizations that choose VoiceAssurance experience tangible business improvements across productivity, cost, and service quality. The combination of VoiceAssurance’s managed services and Avaya Cloud Office’s unified platform leads to better operational agility, cost control, and end-user satisfaction.
| Outcome | Result |
|---|---|
|
Faster Deployment |
Average setup time of 7–14 business days |
|
Reduced Telecom Costs |
Up to 30% lower total cost of ownership |
|
Increased Reliability |
99.999% uptime with proactive support |
|
Improved Support Experience |
U.S.-based helpdesk with <1 minute avg. response time |
|
Lower IT Burden |
Less need for internal telecom/IT expertise |
|
Enhanced Staff Communication |
Unified experience across devices, locations, and teams |
VoiceAssurance supports a wide range of industries, with tailored configurations and compliance considerations for each. Whether you’re a five-person legal team or a 200-seat call center, VoiceAssurance delivers communication solutions that meet your unique operational, compliance, and customer service goals.
| Industry | Use Case |
|---|---|
|
Professional Services |
Secure client calls, voicemail-to-email, mobile workforce support |
|
Healthcare |
HIPAA-compliant communications, virtual appointments, e-fax |
|
Legal Firms |
Multi-location call routing, secure call recording |
|
Government Contractors |
CMMC/NIST-compliant telecom infrastructure, device-level security |
|
Logistics & Field Ops |
Mobile-first setups, call analytics, dispatch optimization |
|
Nonprofits & Education |
Cost-effective plans, easy onboarding for remote staff |
Our structured onboarding process ensures zero disruption and maximum alignment with your goals:
Assess current systems, define requirements
Build a configuration plan that aligns with business workflows
Set up users, devices, call flows, and port numbers
Deploy platform, conduct training sessions for staff and administrators
Provide continuous monitoring, reporting, and system improvements
From day one to post-launch optimization, VoiceAssurance manages every step with clarity, speed, and attention to detail.
ACO is a full UCaaS platform—not just voice. It offers video meetings, team chat, SMS, and integrations, making it ideal for hybrid and remote teams.
No. We handle setup, training, support, and optimization so your team can focus on their core responsibilities.
If you need scalable, flexible communications with minimal on-premise hardware, ACO is likely a strong fit. We can provide a free consultation and needs analysis.
Yes. We manage the entire porting process and ensure a smooth transition without downtime.
Absolutely. All plans include 24/7 technical support, training refreshers, and regular performance reviews.
Upgrading your business communication shouldn’t be a burden. Let us help you deploy and manage Avaya Cloud Office with confidence.