ITAssurance CEO, Bill Campbell joins CMMC Professionals Network (CPN) Board of Directors.
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ITAssurance CEO, Bill Campbell joins CMMC Professionals Network (CPN) Board of Directors.
Simplify your communications with scalable, business-grade VoIP and expert-managed support. Supporting Avaya IP Office and Avaya Cloud Office.
Running a small or mid-sized business is demanding, and managing your phone system shouldn’t add complexity. Outdated voice infrastructure, dropped calls, inconsistent support, and lack of features can reduce productivity and hurt customer experience.
VoiceAssurance – Managed Voice Services offers a fully outsourced, business-grade communication solution. Built for SMBs, our service provides everything you need to modernize, secure, and manage your voice infrastructure—without the cost or complexity of maintaining it in-house.
Whether you’re upgrading from a traditional PBX system or replacing a failing VoIP provider, VoiceAssurance ensures seamless deployment, 24/7 support, and measurable business outcomes from day one.
VoiceAssurance is more than a VoIP system—it’s a fully managed communication service designed to remove the burden of voice system ownership. We combine best-in-class platforms like Avaya and 3CX with expert design, configuration, support, and lifecycle management.
Our team serves as your dedicated voice partner. We work with you to understand your current systems, usage patterns, and business goals, then deliver a customized voice solution that fits your operational needs, budget, and growth plans.
VoiceAssurance is not a one-size-fits-all product—it’s a strategic voice solution built for growing businesses that need enterprise-grade capabilities with hands-off management.
Moving to a managed voice solution like VoiceAssurance allows SMBs to offload technical burden, reduce operational costs, and unlock modern communication capabilities.
VoiceAssurance enables SMBs to operate like an enterprise—without enterprise complexity or cost. It’s ideal for businesses seeking professional-grade communication infrastructure with hands-off operation.
Benefits Comparison: In-House vs. Managed Voice
| Category | In-House Phone System | VoiceAssurance Managed Voice |
|---|---|---|
|
Upfront Costs |
High capital expenditure for equipment and licensing |
Predictable monthly pricing with minimal upfront cost |
|
IT Resource Demand |
Requires dedicated staff for maintenance and updates |
Fully outsourced management with 24/7 support |
|
Scalability |
Complex, time-consuming upgrades |
Instantly scale users and locations |
|
Redundancy & Uptime |
Often lacks failover systems |
99.999% uptime with built-in failover and monitoring |
|
Support Responsiveness |
Limited to business hours or internal availability |
Round-the-clock U.S.-based voice support |
|
User Experience |
Basic functionality with limited mobility |
Advanced features like mobile calling, voicemail transcription, call routing, and analytics |
VoiceAssurance works with proven, market-leading platforms designed to meet the diverse needs of small to mid-sized organizations. We help you choose the right platform based on your budget, team size, and infrastructure—not just what’s popular.
Platform Capabilities Overview
| Platform | Deployment Type | Highlights |
|---|---|---|
|
Avaya IP Office |
On-premises or hybrid |
Excellent for companies needing advanced call handling, call center capabilities, or local control. |
|
Avaya Cloud Office |
Fully cloud-based |
Unified communications with voice, messaging, video, and collaboration tools. |
|
3CX |
Software-based, cloud or on-premise |
Low-cost, high-flexibility system ideal for SMBs with IT resources or custom integrations. |
We make transitioning to a modern, managed voice environment seamless and risk-free.
Deployment & Support Process
| Step | What It Involves |
|---|---|
|
Discovery & Consultation |
We review your goals, current system, number of users, and locations. |
|
Solution Design |
Our engineers develop a tailored plan including equipment, licensing, and platform selection. |
|
Provisioning & Installation |
Phones and systems are configured, delivered, and deployed with on-site or remote support. |
|
Training & Go-Live |
We onboard your staff and go live with zero downtime. |
|
Monitoring & Support |
Our team manages your voice infrastructure proactively with continuous updates and 24/7 support. |
A professional services firm with three office locations and 12 remote employees was struggling with poor call quality and high telecom bills. We replaced their legacy PBX system with a fully managed 3CX solution.
Not always. We evaluate your existing hardware and confirm compatibility before recommending upgrades.
We implement failover strategies, including mobile routing, to ensure continued call functionality during outages.
Yes. VoiceAssurance serves businesses across the U.S., with regional support for local deployments.
Most projects are completed within 7–14 business days, depending on complexity and number porting requirements.
Our team provides 24/7 support, software updates, and performance monitoring to ensure your system stays optimized.
Ready to upgrade your business voice system?
We’ll help you assess your current environment, recommend a right-sized solution, and deliver expert deployment and support—all without disrupting your day-to-day operations.