ITAssurance CEO, Bill Campbell joins CMMC Professionals Network (CPN) Board of Directors.
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ITAssurance CEO, Bill Campbell joins CMMC Professionals Network (CPN) Board of Directors.
Partner with ITAssurance to scale your internal IT capabilities with 24/7 support, advanced tools, and certified expertise—without losing control.
As small and mid-sized businesses scale, internal IT departments are often stretched thin—overloaded with tickets, under-resourced for specialized projects, and unable to maintain 24/7 support. ITAssurance Co-Managed IT Services are built specifically to relieve that burden.
This hybrid model allows your business to retain its in-house IT team while gaining access to the deep bench strength of a certified, experienced managed service provider. We work side by side with your team to close skill gaps, extend coverage, and introduce best-in-class tools—without disrupting your internal control or operations.
Co-managed IT is a collaborative service model that bridges the gap between fully outsourced IT support and internal-only IT operations. Instead of replacing your internal team, we empower it. Your business maintains direct oversight and operational control, while ITAssurance delivers backend support, escalation services, strategic guidance, and specialized expertise across areas such as cybersecurity, cloud, compliance, and network infrastructure.
Why It’s Important:
This model is especially relevant for businesses undergoing digital transformation, facing compliance pressures, or navigating rapid growth with limited IT resources.
In-Depth Benefits of Working with Us:
We don't operate as a separate vendor—we function as an embedded part of your team. Our technicians coordinate directly with your internal staff, using shared tools and defined communication channels for smooth collaboration.
Whether your internal team works standard business hours or covers daytime support only, we extend coverage to evenings, weekends, and holidays. Your systems remain monitored and protected at all times.
Gain access to certified professionals in security (CISSP), cloud architecture (AWS/Azure), compliance (CMMC/NIST/DFARS), and infrastructure. We handle tasks that your internal team may not have the bandwidth or expertise to manage.
Our co-managed services adapt to your business needs. Whether you need help desk support, project execution, compliance remediation, or backup management, we can step in as needed—on your terms.
Already using ticketing, monitoring, or backup solutions? No problem. We can integrate into your existing ecosystem or provide industry-leading tools under our platform if needed.
Our Fractional CIO services help you align IT goals with business strategy, create future-ready roadmaps, and optimize IT budgets.
Here is a comprehensive breakdown of our service offerings under the co-managed model:
We monitor your systems in real time using advanced RMM (Remote Monitoring and Management) tools. Any anomalies, performance degradation, or security events generate alerts that are triaged and resolved by our team—or escalated to your internal staff as defined in the service plan.
Our help desk is available around the clock to resolve user issues, system errors, and application problems. We offer first-call resolution when possible and can either escalate to your internal IT or manage resolution independently, based on your preferred workflow.
Keeping systems updated is crucial to security and uptime. We handle Windows and third-party patching, firmware updates, and scheduled maintenance to minimize vulnerabilities and reduce downtime.
From endpoint detection and response (EDR) to firewall management and phishing protection, we offer comprehensive security solutions. Our team conducts regular vulnerability scans, provides incident response, and ensures alignment with frameworks such as NIST and CMMC.
We help configure, manage, and support your Microsoft 365, Azure, and AWS environments. This includes user provisioning, SharePoint configuration, cloud-to-cloud backup, and ransomware recovery testing.
Our experienced vCIOs work with your leadership team to establish IT priorities, develop annual plans, conduct risk assessments, and ensure your IT aligns with evolving business goals.
Collaboration Process:
We begin with a comprehensive IT environment assessment to identify strengths, pain points, and gaps. Based on this, we create a co-managed engagement plan.
Using RACI (Responsible, Accountable, Consulted, Informed) models, we define clear boundaries between internal responsibilities and ITAssurance services to avoid duplication or confusion.
We either integrate into your current PSA, RMM, and documentation systems or offer access to ours. The choice is yours.
We provide day-to-day help desk support, patching, alert response, compliance documentation, and reporting. Your internal team stays in the loop and continues driving key initiatives.
We meet regularly to review service delivery, analyze system performance, and adjust our approach as your business evolves.
Our co-managed IT services are tailored to fit a variety of real-world business challenges:
SMBs with a lean IT staff that cannot handle both strategic projects and daily support needs.
Companies scaling quickly and requiring additional bandwidth to onboard users, support infrastructure, and manage expansion.
Government contractors, healthcare providers, and financial firms that require security, compliance documentation, and continuous audit readiness.
Internal teams that lack dedicated cybersecurity expertise or tools for endpoint protection, firewall management, or threat hunting.
Organizations managing remote employees who need responsive support and cloud accessibility.
“We didn’t want to lose control of our systems, but we needed help keeping up. ITAssurance gave us the flexibility to maintain oversight while knowing everything was handled professionally and securely.”
Mid-Sized Law Firm
“The co-managed model from ITAssurance was exactly what we needed during our acquisition. Their team scaled with us, handled support, and even improved our security posture.”
National Homebuilder
CISSP, Security+, AWS Solutions Architect
Microsoft, Sophos, Cisco, Dell
Fully managed IT replaces your internal team. Co-managed IT works alongside them, supporting and enhancing their capabilities while allowing your business to retain control.
Yes. We can integrate with your existing systems or offer access to ours if you’re looking to consolidate or upgrade your stack.
Pricing is based on the size of your environment, selected services, and support levels. We offer fixed monthly plans and usage-based models tailored to your needs.
Yes. Our team includes certified compliance professionals who help map controls, manage documentation, and prepare for audits.
After discovery and agreement, onboarding can begin within 7 to 10 business days. Full deployment timelines vary based on your environment’s size and complexity.
Get the expertise, coverage, and confidence your team needs to succeed.
ITAssurance Co-Managed IT Services allow you to scale efficiently, reduce risk, and free your team to focus on what they do best.